Help
Answers to the things shoppers ask most, and a line straight to support.
How do I redeem a deal?
Claim the deal to get a 6-digit code, then show it to shop staff at the counter before it expires.
What is a grace period?
Your code stays valid for 15 minutes after the deal ends, so you have time to reach the counter.
What does it cost me?
Nothing. There is no payment of any kind inside MAANTA — you pay the shop at the till, the way you normally would.
The code did not work. What now?
You are not charged either way. Message us on WhatsApp with the code and the shop, and we will look at what the shop published.
If something goes wrong
These are the two screens people ask about. Neither costs you anything — there is no payment inside MAANTA at all.
Illustrations of two MAANTA ticket screens. First, an expired code: the code is shown struck through with an EXPIRED label and the message that the deal ended and the grace period has passed. Second, a redemption under review: the code is shown with an UNDER REVIEW label and a notice that support will resolve it within 72 hours and nothing is needed from you. The code shown is an invented example.
An expired code. You are not charged, and the deal may still be running — check the feed for a fresh one.
A redemption held for review, usually because the claim was made away from the shop. Support resolves it within 72 hours.
Illustration · example code
WhatsApp is the quickest route. Email and the contact form reach the same people, and you get a confirmation as soon as your message lands. MAANTA has not launched and support is not staffed to a schedule yet, so we do not publish a reply time we cannot stand behind.
Running a shop? See merchant help, or the full FAQ.