MAANTA APP ("MAANTA", "we", "us") Last updated: 31 July 2026 (DRAFT)
These terms govern your use of MAANTA as a merchant. By listing a shop, publishing a deal, or verifying a code, you agree to them. If you are agreeing on behalf of a business, you confirm you are authorised to do so.
Separate Terms of Service apply to shoppers, and our Privacy Policy explains how we handle personal data.
1. What MAANTA does, and what it does not do
1.1 MAANTA is a platform that displays offers you publish, issues a single-use code to a shopper who claims one, and gives you the means to verify that code at your counter.
1.2 MAANTA is not the seller. Any sale is between you and the shopper, on your premises, on your terms. We are not a party to it, we do not take title to any goods, and we do not process payment for it.
1.3 There is no checkout in MAANTA. The shopper pays you directly, at your counter, by whatever means you accept.
1.4 You are responsible for the goods and services you sell, for their description, quality, safety and legality, and for any warranty, refund or consumer-law obligation arising from the sale.
2. Eligibility
2.1 You must operate a genuine business at a mall where MAANTA is live, and be entitled to sell the goods or services you offer.
2.2 We may ask for evidence of identity, business registration, or authority to act for the shop, and may suspend an account until we receive it.
3. Your account
3.1 You are responsible for everything done under your account, including by your staff.
3.2 Keep your access details secure. Tell us immediately at admin@maanta.app if you think someone else has access.
3.3 The phone number on your account is how we reach you about deals, redemptions and your balance. Keep it current.
4. Publishing deals
4.1 You decide the offer: what it is, the deal price, how many you will honour, and when it ends.
4.2 Everything you publish must be accurate and must be an offer you intend to honour. Do not publish a deal you cannot supply.
4.3 You must honour a validly verified code on the terms you published. If you cannot, see clause 6.4.
4.4 You may not publish deals for anything you are not lawfully entitled to sell, anything requiring a licence you do not hold, counterfeit goods, or anything prohibited under Kenyan law. This includes, without limitation: prescription medicines and controlled substances; tobacco, nicotine and vaping products; alcohol, except where you hold a valid licence; firearms, ammunition and weapons; live animals; counterfeit, replica or stolen goods; adult content or services; gambling; currency exchange, lending or other financial services; and any category we notify you of in writing.
4.5 You may end a deal early. Codes already claimed remain valid for their window plus the grace period in clause 6.2.
5. Staff
5.1 You may add staff to verify codes at your counter. on all plans
5.2 Each staff member gets their own access so that activity is attributable to a person.
5.3 You are responsible for your staff's use of MAANTA, for removing access when someone leaves, and for what they do with any personal data they see.
6. Redemption
6.1 A shopper claims a deal and receives a 6-digit code. Your staff verify the code at the counter and either accept or reject it.
6.2 A claimed code is valid until the deal expires, plus a 15-minute grace period.
6.3 A code is single-use, tied to one deal at your shop, and cannot be used elsewhere or twice.
6.4 You may reject a code. You are not charged for a rejected code. You should reject where the code has expired, where it is being presented for something other than the published deal, or where you reasonably suspect misuse.
6.5 Rejecting codes repeatedly for valid claims may lead to suspension under clause 12. Publishing offers you do not intend to honour damages every shop on the platform.
Regulatory status — pre-launch
MAANTA APP is not yet licensed or registered with any Kenyan regulator. The merchant balance operates as closed-loop prepaid credit for MAANTA fees only, and our position under the Central Bank of Kenya's payment services regime is under review. Data protection registration with the ODPC is in progress.
7. Fees and your balance
7.1 Success fee. You pay KES 30 for each verified redemption. The amount is the same regardless of the value of the sale. We take no percentage of any sale.
7.2 What is not charged. There is no listing fee, no monthly minimum on Standard, and no charge for a code that expires or that you reject. Publishing a deal is free.
7.3 The success fee is deducted from your balance at the moment a code is verified.
7.4 Topping up. You top up by M-Pesa or card through our payment providers. Their terms apply to the payment itself.
7.5 Your balance is prepaid credit for MAANTA fees only. It is not money held on deposit, it cannot be transferred to any other person or account, it cannot be used to pay anyone other than MAANTA, and it carries no interest.
7.6 Refunds. Credit you have topped up yourself, and not yet spent on fees, is refundable to you on request. Ask us in writing and we will return the unspent balance to the account it came from, less any fees already incurred and any amount owed to us in arrears. Promotional credit under 7.8 is excluded and is not refundable.
7.7 Expiry of unused credit. Credit you have topped up yourself does not expire while your account is open. If you close your account, ask us for the unspent balance under 7.6. Promotional credit may carry an expiry date, which will be stated when it is granted.
7.8 Opening credit and promotions. Promotional credit — including the KES 300 opening credit for the first 100 shops activated at BBS Mall — is granted at our discretion, has no cash value, is not refundable, and may have an expiry date stated when it is granted.
7.9 Taxes. Fees are stated exclusive of VAT. We will issue receipts or invoices as required.
8. Disputes about a redemption
8.1 If you believe a redemption was charged in error, tell us within 14 days of it happening.
8.2 We will look at the record — the deal, the code, the time, and which staff account verified it — and tell you the outcome.
8.3 Where we find a fee was charged in error, we will credit it back to your balance.
8.4 Where you are clearly in the right, we reverse the success fee — including where the shopper has already redeemed the deal. Every reversal is reviewed by a member of our team, and an approved reversal is applied by crediting your top-up balance; the original redemption and the original fee entry stay on your statement so the history remains auditable. Where the evidence is genuinely inconclusive, we bear the cost and reverse the fee. We do not silently adjust balances
9. Plans
9.1 Standard is free: one active deal, and the success fee per verified redemption.
9.2 Elite adds two active deals, flash deals and boosts. Its monthly price is not set yet. No monthly charge applies unless and until a price is published and you agree to it. The success fee still applies.
9.3 Boosts place a deal at the top of the feed for 24 hours at KES 500. on Elite only
9.4 Trial. The first 100 shops activated at BBS Mall receive 30 days of Elite at no monthly cost. The success fee applies during the trial. At the end you have 7 days to decide; if you do nothing, your account returns to Standard. Nothing is charged automatically at the end of a trial.
9.5 Renewal and cancellation. Elite is billed monthly and renews automatically until you cancel. You can cancel at any time and the plan runs to the end of the period you have paid for, after which the account returns to Standard. We do not refund part of a month. Cancelling Elite does not close your account, end your deals, or affect the success fee
9.6 Changes to fees. We will give you at least 30 days' notice before changing published fees. Changes do not affect a deal already published or a code already claimed.
10. Rankings
10.1 Deals are ordered by verified redemptions, distance and time remaining. MAANTA does not host reviews or star ratings.
10.2 Position in the feed is not guaranteed, including for boosted deals, and may change as other shops publish.
10.3 Attempting to inflate your ranking — including self-redeeming codes, or arranging redemptions that are not genuine sales — is a material breach of these terms.
11. Your content
11.1 You keep ownership of your shop name, logo, images and deal descriptions.
11.2 You grant us a non-exclusive, royalty-free licence to display them on MAANTA and in materials promoting the mall node you are part of, for as long as your account is open and for a reasonable period afterwards in archived records.
11.3 You confirm you have the right to grant that licence.
12. Suspension and termination
12.1 You may stop at any time. End your deals and close your account. There is no notice period, no minimum term and no exit fee. Clause 7.6 governs any remaining balance.
12.2 We may suspend or close an account that breaches these terms, that repeatedly fails to honour valid codes, that we reasonably believe is being used fraudulently, or where we are required to by law.
12.3 Where practical we will tell you first and give you a chance to put it right. Where we suspend immediately, we will tell you why.
12.4 Fees already incurred remain payable. Clauses 1.4, 8, 13, 14 and 16 survive termination.
13. Liability
13.1 MAANTA is provided as it is. We do not guarantee that any deal will be claimed, that any shopper will arrive, or that the service will be uninterrupted.
13.2 We are not liable for the sale itself, for goods or services you supply, or for any dispute between you and a shopper about them.
13.3 Where we are liable to you, our total liability in respect of all claims arising in any 12-month period is limited to the total fees you paid us in the 3 months immediately before the event giving rise to the claim. Nothing in these terms limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited
13.4 Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence.
14. Data protection
14.1 Each of us must comply with the Data Protection Act, 2019.
14.2 Our Privacy Policy explains what MAANTA does with personal data.
14.3 Where you or your staff see personal data through MAANTA, you must use it only to verify and honour a redemption, and not for marketing or any other purpose.
14.4 For redemption records, you and MAANTA each act as an independent data controller: we determine how we process the data needed to run the platform, and you determine how you process what you learn about your own customers at your counter. Neither party processes personal data on the other's behalf
15. Changes to these terms
15.1 We may update these terms. We will give at least 30 days' notice of material changes by the contact details on your account.
15.2 Continuing to use MAANTA after a change takes effect means you accept it. If you do not, you may close your account under clause 12.1.
16. Governing law and disputes
16.1 These terms are governed by the laws of Kenya.
16.2 We will try to resolve any dispute with you directly first. Contact admin@maanta.app.
16.3 If a dispute arises, we will each try in good faith to resolve it directly first — write to us and we will respond. If it cannot be resolved within 30 days, it is subject to the exclusive jurisdiction of the courts of Kenya
17. General
17.1 If any clause is found unenforceable, the rest continues to apply.
17.2 You may not transfer your rights under these terms without our written consent.
17.3 These terms, with the Privacy Policy and any plan details shown when you subscribe, are the whole agreement between us.
18. Contact
MAANTA APP BBS Mall, Eastleigh, Nairobi, Kenya admin@maanta.app